View Vacancy -- Senior Debt Recovery Officer
Recovery of debt owed to the authority in accordance with existing debt recovery policies and procedures. Delivery of a positive and customer focused approach through proactive communication with customers and external contractors. We are seeking an experienced parking professional in the notice processing parking environment with a comprehensive working knowledge of parking debt recovery legislation and procedures and an in-depth understanding of the role of the Traffic Enforcement Centre.
Preparation of Orders for Recovery and Warrants of Control, negotiating and implementing payment arrangements with customers and / or their representatives in order achieve in-year collection objectives. Undertake such other duties as may be reasonably required within this post to support the operational needs of the service area and Council.
You will need to undertake the prompt and accurate completion of system records by using case management systems and workbooks and deal with all types of correspondence and queries to debt recovery after Charge Certificate stage, exercising appropriate judgment and discretion when handling those matters.
An excellent communicator, both written and verbal, and be able to meet outputs in a highly pressurized environment.
GCSE grade C Maths and English or equivalent or be able to demonstrate equivalent aptitude
WAMITAB Level Three Notice Processing or equivalent
Experience of working in a parking enforcement environment preferable dealing directly with parking debt recovery
Experience of dealing with customers in a difficult and challenging environment
Experience in investigating and replying to complex correspondence from members of the public
Experience in the use of notice processing IT systems
A detailed understanding and working knowledge of parking enforcement and associated debt recovery legislation
Excellent verbal and written skills
Enthusiastic and self-motivated with a positive and constructive approach to work