View Vacancy -- Customer Services (CSL) Advisor

Job Title: 　 Customer Services and Libraries Advisor

                    7 x Full Time Permanent Contract 　　　

Grade: 　Scale 6　　　　　　　　　　　

Closing Date: 19th December 2017

Interview Date: 5th January 2018　　　　　　　　　　　　　　　　　　　　　　

About the role

• To operate as a Customer Services and Libraries Advisor across digital activities including Social Media within Customer Services with a focus on delivering a high level of customer service and performance.
• To be able to contribute to the transformation of the customer services and libraries approach to digital contacts.
• To provide advice, and be able to deal with varied enquiries; to have good knowledge of principles and practices gained through experience and development in a Customer Services environment.

About you

• We are looking for candidates who can offer full professionalism, commitment and dedication and offer the highest quality service.
• You must have the ability to work as part of a team, have good written, verbal communication and great IT skills.
• You must be responsive, accurate and work with integrity; and able to demonstrate flexibility and adaptability.
• You must be able to assist customers in a way that reflects Haringey’s Values, Principles and Pledges