View Vacancy -- Customer Services & Libraries Advisor

Customer Services


Job Title: Customer Services and Libraries Advisor          

Grade: Scale 6                               

Closing Date: Sunday 25th March 2018     


About the role:

This post will be based at Marcus Garvey Centre Customer Services.

  • To operate as a generic Customer Services and Libraries Advisor across core activities of Customer Services.
  • To provide comprehensive advice, and be able to deal with complex, contentious or technical enquiries; to have good knowledge of principles and practices gained through experience and development in the face to face field.
  • To deal with customer enquiries received predominantly in person, but also by telephone, email, web chat or through media activity, using appropriate IT systems.
  • To actively promote channel shift.

About you:

We are looking for candidates who can offer full professionalism, commitment and dedication and offer the highest quality service.

  • You must have the ability to work as part of a team, have good written, verbal communication and IT skills.
  • You must be responsive, accurate and work with integrity; and to demonstrate flexibility and adaptability.
  • You must be able to assist customers that reflects Haringey’s Values, Principles and Pledges

Refer to JD
Refer to JD

Refer to JD

Full Time
For further information please contact the Haringey Hub:

This opportunity is closed to applications.